- Acceptance of Terms and Scope of Application
Welcome to the official website of Sofaluxe Living LLC. This website is operated by Sofaluxe Living LLC (hereinafter referred to as “we,” “the Company,” or “Sofaluxe Living”) and is primarily dedicated to the display, sale, and customer service of sofas and related living room furniture.
By accessing this website, browsing products, placing an order, or completing a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions of Service.
These terms apply to all activities conducted through this website, including product browsing, purchasing, payment, delivery, after-sales service, and other related commercial transactions.
If you do not agree with any part of these terms, please discontinue your use of this website and its associated purchasing services.
- Product Information and Sales Details
Sofaluxe Living LLC is committed to providing customers with clear and accurate information regarding its sofas and living room furniture.
Product pages may include the following:
Product name, model, and description;
Dimensions, specifications, and structural details;
Materials, colors, and appearance information;
Product images and visual representations;
Pricing and relevant purchasing information;
Recommended usage, intended settings, and important precautions.
We make reasonable efforts to ensure that product information is accurate, complete, and updated promptly whenever changes occur.
Please note that due to factors such as display device settings, screen configurations, lighting conditions during photography, and variations between production batches, there may be reasonable differences in color or appearance between the product images and the actual items. Customers are advised to carefully review product descriptions, dimensions, and specifications before making a purchase.
In the event of an obvious error, incorrect pricing, or missing information on a product page, we reserve the right—to the extent permitted by law—to contact the customer, correct the information, or cancel unfulfilled orders, with any payments already made handled in accordance with applicable law.
- Intellectual Property and Ownership
This website and all its content—including, but not limited to, text, images, product photographs, graphics, logos, trademarks, brand names, page layouts, web design, product descriptions, promotional materials, and other digital content—are the property of Sofaluxe Living LLC or their respective legal owners, and are protected by the intellectual property laws of the United States and other applicable legal jurisdictions. Unless prior written authorization is obtained from us, no individual or organization may:
Copy, reproduce, disseminate, or make commercial use of the content on this website;
Use the brand name, trademarks, or logos of Sofaluxe Living LLC without authorization;
Download, copy, or republish product images and promotional materials;
Modify, adapt, sell, or distribute the protected content of this website;
Use the content of this website for unauthorized commercial promotion or other business activities.
Customers may use the website content for the purposes of browsing and purchasing products; however, such use does not grant any ownership of intellectual property rights or an independent license for use.
Ownership of Products: Until a customer has completed payment for an order, ownership of the purchased products remains with Sofaluxe Living LLC. For paid orders, ownership shall transfer to the customer—upon full settlement of all amounts due—in accordance with applicable law and the terms herein. In cases involving outstanding balances, installment payments, or other specifically agreed-upon unpaid amounts, the ownership of the products shall be determined in accordance with applicable law and the valid agreements between the parties.
The ownership of products as described herein is distinct from the assumption of risk during product transit. The risk of loss or damage to products during delivery is governed by applicable law and the delivery provisions set forth in these terms; such risk does not automatically transfer based on the aforementioned ownership arrangements.
- Order Submission and Confirmation
Customers may select products, provide delivery information, and submit orders through this website.
Upon submission, we will verify the order information. Order confirmation may include:
Product name, model, and quantity;
Product price and applicable charges;
The customer’s name and contact information;
Delivery address and delivery requirements;
Payment status and order processing details.
The successful submission of an order does not constitute final acceptance. Following the verification of payment and relevant information, we will provide confirmation via email or through the order page on our website.
In the event of product unavailability, pricing errors, anomalous information, unsuccessful payment, or other circumstances that prevent the fulfillment of an order, we may contact the customer for further verification, or—to the extent permitted by law—cancel the order and refund any payments already received.
It is the customer’s responsibility to ensure that the name, email address, contact phone number, and delivery address provided are true, complete, and accurate.
5. Payment Terms and Methods
Sofaluxe Living LLC provides various payment options via the checkout page on its website.
Customers are required to make payments based on the product prices, delivery fees, applicable taxes, and any other charges clearly disclosed on the checkout page.
We accept the payment methods displayed at the time of checkout, which may include:
Visa;
Mastercard;
American Express;
Other electronic payment methods explicitly offered on the checkout page.
The specific payment methods available are those displayed on the checkout page at the time the customer places an order.
Payment processing is handled by third-party service providers, such as Stripe, in accordance with their respective terms of service and security standards. Stripe is an independent third-party payment processor and is not a co-branded partner or business associate of Sofaluxe Living LLC. Customers are not required to register for or log into a Stripe account to use the payment methods supported on the checkout page (subject to the specific requirements of the chosen payment method).
We will never ask customers to provide full credit/debit card numbers, security codes, or other sensitive payment information to our customer service staff via standard communication channels.
In the event of a payment failure, a declined transaction, or a request for further verification by the payment service provider, customers may be required to resubmit their payment or complete a verification process as prompted on the checkout page.
- Billing Terms: One-Time Sales and Non-Subscription Payments
Products sold by Sofaluxe Living LLC—such as sofas and living room furniture—are sold as one-time purchases.
Each order constitutes an independent, one-time transaction; it is not part of a subscription service, an auto-renewing membership, or any recurring billing arrangement.
Billing rules are as follows:
Upon placing an order, the customer must pay the total order amount as displayed on the checkout page.
The total order amount typically includes the product price, delivery fees, applicable taxes, and any other costs clearly disclosed prior to purchase.
Once a payment for an order is completed, we will not initiate any subsequent monthly, annual, or other recurring charges based on that purchase.
We will not convert a one-time product purchase into a subscription or an auto-renewing service without the customer’s explicit authorization.
Any future purchases made by the customer will be treated as new, independent orders, and will be billed separately based on the amount displayed on the checkout page for that specific order. If an order involves additional charges, supplementary payments, or other adjustments that both parties have explicitly agreed upon in advance, we will inform the customer of the relevant amounts and the reasons for them, and obtain appropriate authorization before processing any charges.
In the event of an order cancellation, refund request, or payment dispute, we will handle the matter in accordance with our refund policy, the terms of the order, and applicable law.
Nature of Payments: Purchases made on this website are for physical furniture items. Unless otherwise specified on the product page or agreed upon in writing by both parties, the order total displayed at checkout represents the amount due for that specific order; it does not constitute a recurring or auto-renewal charge.
- Product Shipping and Delivery
Sofaluxe Living LLC provides sales and delivery services for sofas and living room furniture to customers in the United States.
Shipping and delivery information may include:
Order processing time;
Estimated delivery time;
Type of delivery service;
Logistics tracking information;
Arrangements for scheduled delivery or special delivery services for large furniture items.
For large items such as sofas, the delivery method will be determined based on the product’s dimensions and weight, the delivery address, and the capabilities of the carrier.
Customers are responsible for ensuring that the delivery address is accurate and for cooperating with delivery scheduling, signing for the shipment, and facilitating in-home delivery arrangements as necessary.
If a delivery is delayed or incurs additional costs due to reasons attributable to the customer—such as providing an incorrect address, being unreachable, or refusing reasonable delivery arrangements—the situation will be addressed on a case-by-case basis in accordance with applicable law.
Should a product be lost, damaged, or otherwise affected during transit, please contact us promptly. We will verify the order and shipping records and, based on applicable law, the terms of the carrier, and the actual circumstances of liability, determine an appropriate resolution—such as a replacement, repair, refund, or other suitable remedy.
Ownership and Risk of Loss: The transfer of ownership of a product does not equate to the transfer of the risk of loss during transit. In the event that a product is lost or damaged while in transit, we do not automatically disclaim our legal responsibilities simply on the grounds that the product has been handed over to a carrier.
- Returns, Refunds, and Order Cancellations
Customers may request to cancel an order, return a product, or obtain a refund in accordance with the return and refund policy published on this website. Generally, return requests should be submitted within 30 calendar days of receiving the item; however, the specific return policy and applicable laws will dictate the terms based on the product type, its condition, and other relevant criteria.
When requesting a return, customers may be required to provide the following:
Order number;
Name of the purchased item;
Reason for the return;
Photographs of the item and its packaging (where applicable).
For returns initiated for personal reasons, the item must meet the conditions stipulated in the return policy. Opening an item or removing its outer packaging does not automatically disqualify a return request; rather, the item’s condition, the extent of its use, and whether there is any damage beyond what would occur during a reasonable inspection will be evaluated in accordance with the specific policy and applicable laws.
In cases involving quality issues, damage, incorrect shipments, or other problems attributable to us, we will fulfill our obligations as required by applicable law.
Refunds are typically processed via the original payment method; the actual processing time depends on the payment service provider and the customer’s issuing bank.
Nothing in these terms limits any mandatory rights to return, refund, or other statutory entitlements that a customer may have under applicable law.
- Acceptable Use of the Website
Customers may use this website within a legal, normal, and reasonable scope, including:
Browsing product information and pricing;
Reviewing product specifications and delivery instructions;
Creating orders and purchasing products;
Checking the status of orders and deliveries;
Contacting customer service;
Submitting reasonable after-sales requests, suggestions, and feedback.
Customers must comply with applicable U.S. laws, these Terms of Service, and any other regulations governing the use of this website.
- Prohibited Conduct and Consequences of Violations
Customers shall not use this website to engage in the following activities:
Submitting orders using a false identity, false contact information, or inaccurate delivery details.
Conducting transactions using unauthorized bank cards, payment accounts, or other payment instruments.
Engaging in fraud, money laundering, identity theft, or other illegal activities.
Interfering with the normal operation of the website through malicious programs, automated scripts, or other technical means.
Gaining unauthorized access to the website’s backend, servers, customer accounts, or other restricted information.
Copying, misappropriating, or unlawfully distributing the website’s intellectual property.
Posting content that is threatening, harassing, fraudulent, or illegal.
Exploiting website vulnerabilities, payment processes, or refund procedures to carry out malicious actions.
Using the website in any other manner that violates the law or infringes upon the legal rights and interests of the Company, other customers, or third parties.
Should any of the above activities be detected, we may, depending on the circumstances, take the following actions:
Require the customer to cease the relevant prohibited conduct;
Suspend or restrict access to the associated account and the website;
Suspend the processing of pending orders;
Cancel orders suspected of being fraudulent or irregular, to the extent permitted by law;
Retain records of the relevant transactions and activities;
Report suspected illegal activities to payment service providers, relevant institutions, or law enforcement authorities;
Take other necessary measures in accordance with the law.
In taking such actions, we will consider the specific circumstances and ensure compliance with applicable laws and the rights afforded to customers by law.
- Limitation of Liability
Sofaluxe Living LLC shall fulfill its obligations regarding product sales, order processing, payment coordination, and after-sales service to the extent required by applicable law. To the maximum extent permitted by law, we shall not be held liable—beyond the limits prescribed by law—for any indirect, incidental, special, or punitive damages arising from the following circumstances:
The customer provides inaccurate or incomplete order information;
The customer engages in improper use, installation, or maintenance of the products;
The customer violates these Terms of Service;
Events occur that are not reasonably foreseeable and are beyond our reasonable control;
Failures occur in third-party systems or network services that are beyond our reasonable control.
These terms do not waive or limit our statutory obligations regarding paid products that are defective, do not match their description, are not delivered as agreed, or in any other situation where we are legally liable.
To the extent permitted by applicable law, our liability for claims directly related to a specific order shall be determined based on actual losses, the order value, and applicable legal requirements.
Under no circumstances shall these terms exclude or limit liabilities that cannot be excluded or limited by law, including—but not limited to—liability for fraud, intentional misconduct, or other statutory obligations that cannot be waived.
- Dispute Resolution
Should a customer have any questions or disputes regarding products, orders, payments, delivery, returns, or services provided on this website, we recommend contacting us via email in the first instance.
We will make reasonable efforts to resolve such disputes through communication, order verification, negotiated refunds, product replacements, or other appropriate means.
If a dispute cannot be resolved through direct communication, the parties may, in accordance with applicable law, pursue the following resolution methods:
Voluntary negotiation between the parties;
Mediation, subject to the mutual consent of both parties;
Litigation in a state or federal court of competent jurisdiction;
Arbitration, provided that both parties have validly and legally agreed to such a process under a relevant arbitration agreement.
Unless otherwise agreed upon in a valid, explicit, and binding written instrument, these terms do not constitute a waiver of the customer’s right to initiate litigation in a court of competent jurisdiction, nor do they mandate binding arbitration or a waiver of the right to participate in class-action lawsuits without the customer’s express consent.
- Governing Law and Jurisdiction
These Terms of Service shall be interpreted, applied, and enforced in accordance with the laws of the United States and the laws of the state in which Sofaluxe Living LLC is registered, excluding any conflict-of-law principles that might otherwise require the application of the laws of a different jurisdiction. Any disputes arising from these Terms of Service or from the purchase of products through this website shall be handled by a court of competent jurisdiction.
If applicable law contains mandatory provisions regarding consumer purchases, product quality, refunds, delivery, or other matters, such mandatory provisions shall take precedence.
Nothing in these Terms is intended to deprive customers of any non-waivable rights they may have under applicable law.
- Force Majeure
In the event that the processing of an order, delivery, or the provision of other services is delayed or rendered impossible due to circumstances beyond our reasonable control, we will address the situation based on the specific facts, to the extent permitted by law.
Such circumstances may include:
Extreme weather, natural disasters, or major public events;
Fire, floods, or other significant accidents;
Government orders or changes in laws and policies;
Disruptions to transportation networks;
Widespread telecommunications or power failures;
Other events that could not have been reasonably foreseen or controlled.
Following a force majeure event, we will make reasonable efforts to provide relevant information to affected customers and resume normal services as soon as conditions permit.
The force majeure clause shall not be construed as an automatic exemption from obligations—such as issuing refunds, delivering products, or upholding other consumer protection requirements—that are mandated by law.
- Third-Party Services and External Links
This website may utilize third-party payment processing services, logistics tracking services, technical services, or links to external websites.
These third-party services are operated independently by their respective providers, and their own terms of service and privacy policies apply to those services.
While we exercise reasonable care in selecting third-party services, we do not assume liability—except where such exclusion is prohibited by law—for the content of third-party websites or the independent actions of third-party service providers that are entirely beyond our control.
- Amendments and Updates to Terms
Sofaluxe Living LLC reserves the right to update these Terms of Service in response to business developments, changes in website functionality, adjustments to laws and regulations, or other operational requirements.
Updated terms will be posted on this website, accompanied by the date of the update.
By continuing to use this website or by placing a new order after the updated terms have taken effect, customers agree to be bound by the updated terms, except in cases where the law provides otherwise or where the customer’s explicit, separate consent is required.
17. Severability
If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be adjusted to the minimum extent necessary as permitted by law, and the remaining provisions shall continue in full force and effect.
- Entire Agreement
These Terms of Service, together with the website’s Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies expressly applicable to an order, constitute the entire agreement between the customer and Sofaluxe Living LLC regarding the use of the website and the purchase of products.
In the event of any conflict between these policies, they shall be interpreted—to the extent permitted by applicable law—based on the specific circumstances, the terms of the individual order, and the intended scope of each policy.